May 14, 2026 – Ratepayer Feedback to DBID:
I sampled the water at my place several days in a row and found the chlorine to be between 0.8 & 1.2 ppm. While I know this is within allowable limits it is still much higher than what most communities maintain as a free chlorine residual in their water systems. Most communities maintain a 0.2 to 0.4 ppm.
Water Operator Response:
My data aligns with yours, the high in the system has been 1.07 mg/L on the main line, well within the allowable limit. The 0.2–0.4 mg/L range you mention isn’t a benchmark I can apply to this system given the dead-end configurations and the nature of the high velocity flushing being done. I need adequate residual at the source to ensure minimums are met at the far reaches of the system and currently those endpoints are reading 0.3–0.7 mg/L, which leaves little room to reduce dosing without falling out of compliance in the other direction. Chlorine residuals are being monitored regularly at multiple points in the system.
If there are specific residents experiencing health effects, I’d ask that they contact me directly with details so those reports can be properly documented and investigated. At the chlorine levels present in this system, the effects described would be unexpected, and I want to take any legitimate concerns seriously.
Residents bothered by taste or odor can leave an open container of water out for a few hours so the chlorine can off-gas on its own. Same applies to pet water bowls; for any health concerns about animals, I am unqualified to address them, a vet would be the right call.
The office maintains an emergency contact email list. This is used strictly for advising and updating during emergencies (e.g. boil water advisories) and include any other important matters. To be included, please provide your contact information below.